During the first two months of operations, 172 individual consultations and 30 interpretations have been provided by the One Stop Shop (Vienas pieturas aģentūra – VPA). The VPA`s services include face-to-face and online individual consultations in Latvian, English and Russian, as well as the assistance of an interpreter when needed. So far through the individual consultations citizens from Ukraine, Russia, Afghanistan, Belarus and many more countries have been served. The most common topics of consultations have been related to obtaining information about residence permit and citizenship, family reunification, employment opportunities and the availability of Latvian language courses.

The project implementation process between the Ministry of Culture and the Society Integration Foundation is still ongoing. When it will be finalized, the service package will be expanded by the availability to book a consultation with a psychologist and a psychotherapist, as well as there will be a possibility to provide written translations and, to a greater extent, oral translations. Currently, the One Stop Shop provides oral translations in some rare languages, such as Arabic, Dari, Farsi, Tajik, Turkish and Azeri.

The Society Integration Fund continues to build a network of regional One Stop Shop branches in Latvian cities. In cooperation with other municipalities there is a plan to open four regional branches – Daugavpils, Liepāja, Jelgava and Valmiera. First to open will be the branch in Liepāja, gradually the same will be done in other cities mentioned above.

The main office is located at the Society Integration Foundation`s premises at Raina Boulevard 15, Riga, with the working hours on weekdays from 9:00 a.m. to 5:00 p.m. To receive a consultation, you are kindly invited to book it in advance by phone +37126959706 or by email [email protected].

The target group for receiving the services of the One Stop Shop are third country nationals who have received the right to stay in the territory of Latvia, and refugees, asylum seekers and persons with alternative status who legally reside in the territory of Latvia. We offer consultations on the topics related to the conditions of entry and stay in the country, employment, housing, health care, education, humanitarian aid. We aim to offer help in solving individual complex situations.

The One Stop Shop’s services are provided by the Society Integration Foundation within the framework of the Asylum, Migration and Integration Fund’s project (Agreement No. PMIF/13.1./2022/1/01). The funding has been allocated by the Asylum, Migration and Integration Fund (75%) and Latvian State budget (25%).